When it comes to preserving institutional knowledge, organizations are faced with a monumental challenge: How do you transfer skills and knowledge to employees that helps them feel empowered to effectively do the jobs they are tasked.

And, how do you do this in a non-disruptive way that helps your employees feel connected and engaged while increasing the retention and implementation of relevant concepts.

The transfer of knowledge is crucial to shrink the skills gap that exists between the skills that employers need and the skills that employees have. This skills gap costs employers $60 billion dollars per year.1 To complicate this even further, many skills are not ever transferred between employees. In fact, research demonstrates that 42 percent of company skills are known only by one person2 and 81 percent of employees are frustrated when they can’t access unique knowledge.